30-Day Easy Return Policy

All domestic products (except the PowerMedic GigaLaser) are available with a 30-day delivery date money-back guarantee. If, for any reason, you are not completely satisfied with your order within 30 days from your delivery date, simply call for a return authorization number (RMA#), and Cold Laser Supplies will send you a prepaid shipping label with return instructions. No restocking fees are applied.

Other cold laser distributors will charge you 10-30% of the purchase price in restocking fees. Their return window also starts on the purchase date not the date of delivery (make sure you check before you purchase).

In order to qualify for the refund, a customer must request a return within 30 days of the delivery date. Traditional 30-day wear is acceptable.

A money-back guarantee is offered to customers outside of the United States, but the purchaser is responsible for return shipping with the same requirements as a domestic return stated above.

Return Instructions - No Restocking Fees!

1. Pack the device back in its original hard case with all manuals and accessories. 

2. Print the UPS/FedEx return label we send you and bring the label and the hard case with the device, materials, and accessories to a convenient UPS/FedEx shipping location. (You can use the original box your product came in if you still have it; otherwise, UPS/FedEx will supply the box)

3. Ship the device back to Cold Laser Supplies. once received, we will send you an email confirmation.

4. Cold Laser Supplies will inspect the device to ensure it is in working order and all instructional materials and accessories are included. This can take 1-2 days business days after we receive the device 

5. After the device clears inspection, we will issue you a refund through your payment method. No Restocking Fees are charged.