Cold Laser Supplies Digital Signature Terms & Conditions of Sale

SHIPPING POLICY:

Cold Laser Supplies offers free shipping in the US on all purchases over $300, except for extra heavy products at our discretion. Shipping time depends upon product(s) ordered. Most items are in stock and will be shipped via Insured USPS, UPS or Fedex with signature required, for your protection. You can expect arrival with our free shipping program within 3-5 business days. If an item is wanted sooner, overnight and next day options are sometimes available with specific products for a fee. Please ask your sales person. If you are from another country please request a shipping quote as prices vary. Items that are refused or cancelled after the item is shipped and before it arrives at your location will incur a $50.00 fee plus any additional shipping costs. 

RETURNS – REFUND POLICY:

 All domestic products (except the PowerMedic GigaLaser) are available with a 30 day money back guarantee, minus a $50.00 restocking fee. If for any reason you are not completely satisfied with your order, simply call for a return authorization number and Cold Laser Supplies will send you a return shipping label. In order to qualify for the refund, the request must be made within 30 days of delivery date, the item must be in “like new” condition, meaning new condition with no marks, tears, scratches or erasures on the original product, and with all original retail packaging, literature, manuals, cases, glasses, CD’s, DVD’s and warranties. A customer must contact us within 30 days of product delivery in order to receive a refund.

We do not accept request for returns of any item more than 30 days after the delivery date. Item must be returned in original resalable condition with no damaged or missing parts, books, manuals, or packaging. Please do not send us items that do not meet these conditions.  We do not issue refunds for non-qualifying items and cannot return the items to you. 

A money back guarantee is not offered or available for customers outside of the United States due to the complexities of dealing with international borders.

PACKING AND SENDING YOUR RETURN:

Once you have requested a return within the 30 day window we will send you a return shipping label. Take the label and the device with all accessories and operating material to the designated shipping carrier to ship.

 RETURN POLICY WHEN A FINANCING COMPANY IS INVOLVED:

With the leasing and/or financing of equipment, an independent third party is involved in the purchase. Cold Laser Supplies is in no way affiliated with any financing companies and consequently, if you choose to purchase equipment by signing a leasing or financing contract from a separate and independent financing company, there will be no money back guarantee available on products purchased in that manner.

FOR ORDERS OUTSIDE THE USA & CANADA

We do not accept credit cards, but we do provide bank wire transfer info upon valid order request. All ORDERS shipped to any country outside of the USA, do NOT include any customs charges, duty charges or tax/VAT fees, which your country may charge you prior to handing over your item. To find out what your charges may be you will need to contact your local customs office. Cold Laser Supplies and its subsidiaries are not responsible for these charges. The customer will be responsible for all custom duty &/or tax/VAT charges and any local and federal taxes that may be added to the shipment. Customers who decline to pay any custom duty charges will be automatically charged this rate if Customs bills Cold Laser Supplies.

Orders Outside the USA: Credit cards will not be accepted on all orders originating outside of North America.

We are restricted from doing business in Nigeria, Singapore and Indonesia. Foreign orders require payment via telegraph or wire transfer prior to shipment of merchandise. Please contact us for a shipping quote. For more information call Toll Free 1-888-824-7558.

WARRANTY:

We only deal with reputable manufacturers and manufacturer agents who provide high quality products and who take care of our customers. All items sold by ColdLaserSupplies.com and Quantum-Healing-Lasers.com carry full factory warranties. Any product received damaged or defective will be promptly replaced or repaired at no cost to the customer. After the first 30 days the manufacturer warranty is in full effect and if any product service or repair is needed, the manufacturer warranty will come into play. Customer must pay for shipping of item to the factory for service under warranty. Return shipping is paid for by the factory.

We carry products from many suppliers who have their own warranty/refund policy that Cold Laser Supplies must comply with. If you are unsure of the warranty/refund policy of a product you wish to purchase, we encourage you to contact us. Purchase from Cold Laser Supplies signifies that you are agreeing with our terms and conditions listed on this web page. If you have any questions or need support, call Toll Free 1-888-824-7558 or contact us via email, contactus@coldlasersupplies.com.

We are authorized laser manufacturer distributors who stock dozens of therapeutic laser products and supplies from top manufacturers in the US and Worldwide.
For Sales and Support with Cold Lasers please call toll free 888-824-7558 or visit our websites for more info. 

At Cold Laser Supplies we are dedicated to your success.

Toll Free Phone 1-888-824-7558