Frequently Asked Questions
Who is the LZR UltraBright appropriate for?
It is designed for adults treating pain, inflammation, or nerve discomfort at home, and it is also used by chiropractors and physical therapists in practice. Most customers are between 40 and 70 and are managing neuropathy or ongoing joint and muscle pain. It works alongside your existing care rather than replacing it. Others use it on sore muscles after training, or on a strain or sprain to improve recovery.
Should I choose the 10,000mW or the 20,000mW device?
The 10,000mW is what most customers choose, and it is what we recommend for treating one or two areas at home. It treats one area per 60-second cycle and shuts off on its own when the cycle ends.
The 20,000mW is the most powerful device LZR makes, concentrating twice as much light into the same area so each cycle takes 30 seconds. Choose it if you are treating several areas every day. It is also the model used by chiropractors and physical therapists in clinical settings.
Is the LZR UltraBright a laser or an LED?
It is an LED device, not a cold laser. Most LED products are low powered, which is why they call for 20 to 30 minute sessions. The LZR UltraBright delivers 10,000mW or 20,000mW across 14 diodes at 660nm red and 810nm near-infrared, which is what brings treatment down to 30 to 60 seconds per area. If you specifically want a cold laser, we carry those as well.
Does an LED work as well as a laser?
For most applications, yes. Coherence gives a laser an efficiency advantage. What decides the result is whether enough light at the right wavelength reaches the tissue, and that comes down to output as much as beam type. LEDs at ordinary power levels fall short of that. At 10,000 or 20,000mW they do not.
Should I choose the UltraBright or a cold laser?
The UltraBright is usually the better fit when the painful area is large, on your back, or when you are treating several areas. It covers a wide surface in a single cycle rather than concentrating light on one point. A cold laser suits pinpointing a specific spot.
Can I use it for neuropathy?
Neuropathy is one of the most common reasons customers choose the LZR UltraBright, and it ships with a protocol written specifically for the feet. Sessions are short by design: one cycle per area, 60 seconds on the 10,000mW or 30 on the 20,000mW. With neuropathy, less is more, so start at half that and build from there.
How long does one treatment take?
One cycle is 60 seconds on the 10,000mW and 30 seconds on the 20,000mW. The device turns itself off when the cycle ends, so there is nothing to time or set. One cycle covers a 5 by 3 inch area.
How often can I use it, and can I use it too much?
Yes, it is possible to over-treat. Most people start at 30 to 60 seconds per area, a few times per day during the acute phase, then reduce both the time and the frequency as they improve. Going beyond 1 to 2 minutes on one area can increase symptoms rather than relieve them.
Can I use it on my face?
Yes. The UltraBright is not a laser, so safety goggles are not required. Keep your eyes closed during any treatment on or near the face, and do not look directly into the light, as the brightness can cause a temporary headache. Take extra care around the head and neck if you have epilepsy.
Is there anyone who should not use it?
Do not use the device:
- Over the uterus during pregnancy
- Over a known or suspected tumor, lesion, or carcinoma
- Over an active bacterial infection
Use extra caution if you:
- Have peripheral or diabetic neuropathy
- Take photosensitizing or immune-suppressant medication
- Have epilepsy, especially around the head and neck
- Have very dark skin or dark tattoos, which absorb more light and can feel hot
What if it is not right for me?
Every order is covered by our 30-day return policy. You have a full 30 days from delivery to use the device and decide. If it is not the right fit, we send a prepaid return shipping label and charge no restocking fee. There is no financial risk in trying it.
Is it covered by a warranty?
Yes. The 10,000mW Standard carries a 1-year manufacturer warranty and the 20,000mW Pro carries a 2-year manufacturer warranty. The warranty covers repair or replacement of the unit at the manufacturer's discretion. It does not cover damage from misuse or modification, or routine servicing costs. If something is not working correctly, contact us.
Do you have a used one available?
Occasionally. Used LZR UltraBrights come up from time to time, usually a 10,000mW at $2,395. They are listed in our used equipment section , along with used devices and accessories for our other products. Stock is whatever we have on hand, so what is there changes.
